Urchin Support & Consulting
Panalysis provides certified support and consulting services for the Urchin software provided by Google.
Our team of experts can assist through all stages of implementing and managing your Urchin software.
Some examples of our services include:
- Installation and Configuration
- Filters
- Implementing the Urchin Tracking Module
- Shopping Cart Integration
- Tracking Advertising & Search Engine Marketing
- Custom Reports, and of course
- General Product Support
Installation and Configuration
Installing Urchin is generally pretty easy, however like most things the devil is in the details. The initial choices that you make when setting up and configuring Urchin may impact you at a later date. For instance Urchin is configured differently when you want to run a small number of high volume profiles than when you want to run a large number of small reports.
Panalysis can guide you through these decisions and if required install and configure Urchin on your behalf.
Contact us for more details or get support now.
Constructing Filters
One of the most powerful features of Urchin is its ability to modify the data that is used in its reports using filters. Panalysis are experts in creating and managing these filters. A common problem that we can easily solve is sites that have dynamic URLs (e.g. www.yoursite.com/index.php?page=1). Panalysis can create a simple filter that changes the values displayed in the page based reports to reflect the actual URL that the user sees when visiting your site.
Contact us to discuss your filtering requirements or get support now..
Implementing the UTM Tracking Module.
Urchin works best when used in conjunction with the UTM tracking module which is shipped with the product. Installing this correctly is crucial to getting accurate results from the software. Panalysis can assist in the installation process either remotely using our desktop support software or if required by visiting your premises (additional charges apply).
Contact us for a free no-obligation quote on implementing the UTM or get support now..
Integration with Shopping Carts
Urchin’s E-Commerce module provides you with a number of key reports to analyse your online shopping cart. In order to realize the full benefits of this module, it is important that you correctly implement the Urchin Tracking Module (UTM) or use the support log file (ELF or ELF2). Once this is in place you can then obtain reports such as Revenue by Search Terms or Products by Quantity.
Contact us for a free no-obligation quote on integrating Urchin with your shopping cart or get support now..
Tracking Advertising
Urchin’s Campaign Tracking module provides you with advanced analytics that can help you to make informed decisions regarding your advertising campaigns. Panalysis can assist you with integrating this feature as well as training you on how to best use this.
Contact us for a free no-obligation quote on tracking your advertising campaigns or get support now..
Custom Reports
It is a relatively little know feature of Urchin, but you can pretty much create any report from your web server log files, even those which are not included in the off the shelf software. Want to see a breakdown of visitors by IP address from each specific domain name? No problem. Want to see authenticated users by region, we can do this. If you have a specific need, then contact us or get support now..
General Product Support
Of course, Panalysis also provides general support for the Urchin product range. Our plans start on a simple hourly rate and range up to monthly support plans. See full details on the available support packages.
Get Support Now
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